Curse

Emily Diehl · Aug 13, 2010, 04:31 AM // 04:31

Hi guys,

I just got word from the team that we're experiencing some hardware-related technical difficulties, which will require us to perform network maintenance throughout the night. This may cause intermittent interrupts, which may cause some of you to get disconnected.

We're sorry for the inconvenience.

The team is working on the issue now, and hope to have everything resolved soon. We'll keep you posted with more information as soon as we know more.

Thanks in advance for your patience!

End · Aug 13, 2010, 04:35 AM // 04:35

Nice to know you moved to a quality new place...

Sirius Bsns · Aug 13, 2010, 04:41 AM // 04:41

No rush. We would like to know, however: Is there an estimated time for this maintenance?

Moonstalker · Aug 13, 2010, 04:54 AM // 04:54

Do you think this will solve the code=13/15/etc. problems?

Lord Dagon · Aug 13, 2010, 04:58 AM // 04:58

lets hope it solves some of my friends issues.. he has had to hang out with me with a constant 4k ping trying to have a conversation.. that isnt easy. well gl to your maintainence.

and @ end: i think that picture of the broom closet isnt too far off(heck they might have even bought the closest from harry potter lol)

Broseiden · Aug 13, 2010, 05:03 AM // 05:03

Thanks for being so awesome Anet.

Emily Diehl · Aug 13, 2010, 05:30 AM // 05:30

Quote:

Originally Posted by Sirius Bsns

No rush. We would like to know, however: Is there an estimated time for this maintenance?

Unfortunately, no

They're working on it as we speak, but don't have an estimated time just yet.

Emily Diehl · Aug 13, 2010, 05:32 AM // 05:32

Quote:

Originally Posted by Moonstalker

Do you think this will solve the code=13/15/etc. problems?

Yep! That's the hope with this fix

(Multi-quote is being grouchy, so I'm going to have to double post)

Owik Gall · Aug 13, 2010, 05:40 AM // 05:40

Well there's the fix the doctor ordered. Ha ha! I bet it's going to be all night, if not all the first half of the next day. Would you let us know when you're done with the maintenance and then we can check up to see any difference? Thanks, by the way.

Black Metal · Aug 13, 2010, 05:44 AM // 05:44

thanks for the update Emily. I'm sure things will be back to normal in time. And I hope this eases the minds of those who think this is the new normal.

Emily Diehl · Aug 13, 2010, 05:50 AM // 05:50

Quote:

Originally Posted by Owik Gall

Well there's the fix the doctor ordered. Ha ha! I bet it's going to be all night, if not all the first half of the next day. Would you let us know when you're done with the maintenance and then we can check up to see any difference? Thanks, by the way.

Yeah, I'll definitely try to post when we get the all-clear, depending on how late it runs. I'll need to head home soon, but will check in from there.

Ka Tet · Aug 13, 2010, 06:21 AM // 06:21

Quote:

Originally Posted by Emily Diehl

Yeah, I'll definitely try to post when we get the all-clear, depending on how late it runs. I'll need to head home soon, but will check in from there.

Since I know a staffer is reading this, perhaps you could hop onto the thread about today's update and carry some feedback to the dev's.

Druakian · Aug 13, 2010, 06:22 AM // 06:22

How come this isn't mentioned in network news on the main guildwars website?

Emily Diehl · Aug 13, 2010, 06:24 AM // 06:24

Quote:

Originally Posted by Druakian

How come this isn't mentioned in network news on the main guildwars website?

Unfortunately, there are some unrelated issues that prevent me from being able to post to the website right now.

Druakian · Aug 13, 2010, 06:32 AM // 06:32

Quote:

Originally Posted by Emily Diehl

Unfortunately, there are some unrelated issues that prevent me from being able to post to the website right now.

At least we know about them from somewhere I guess ^^

Emily Diehl · Aug 13, 2010, 07:33 AM // 07:33

Hey everyone! I don't have anything new to report, but the team is still actively working on the situation. We'll update you when we learn more information. Thanks again for your patience!

Lord Dagon · Aug 13, 2010, 07:45 AM // 07:45

sweet. do want to know how anything is really different server -wise like why peple cant do XX thing at the XX district or they are Dcing left and right... i mean its kinda like hooking in a 360 but with alot more wires right? oh well its ok i still semi love your company

(though u are giving my friend horrible ping and forcing him to take hrs to fix the problem but thats another story entirely :/ )

Owik Gall · Aug 13, 2010, 08:14 AM // 08:14

I'll check back this morning after a good nights rest then. xD

Stéphane Lo Presti · Aug 13, 2010, 09:02 AM // 09:02

Please do let us know if you're still experiencing problems, with the following information: your location, what part of the game you're playing and what error you're seeing.

I'll keep you informed of any news. We're very sorry for the inconvenience caused.

makosi · Aug 13, 2010, 09:11 AM // 09:11

Ever since the switchover I have had the best pings I've ever seen. I'm even seeing green pings in American districts whereas they were mostly orange before.